Are you passionate about helping animals and their people? Dakin Humane Society is seeking a full-time bilingual (English/Spanish) Animal Resource Counselor to provide resources to pets and people in our community. This full-time role is perfect for someone who thrives in a mission-driven, dynamic environment.

What We’re Looking For:

• You should be comfortable delivering customer service in a fast-paced environment. You’ll be the first point of contact for pet families in need and answering a variety of requests through email, on the phone, and in-person. You will spend part of your day doing hands-on animal care and part of the day in a call center environment.
• At least 1 year of experience in customer service, ideally in a fast-paced environment.
• Ability to adapt to technology, learn quickly, and work well in a team.
• Flexibility to work weekends and holidays as needed.
• A positive attitude, excellent communication skills, a sense of humor, and the ability to handle both joyful and tough situations when animals and people need us the most.
• Collaborate with a supportive and dedicated team.

 Why You’ll Love Working at Dakin:

• We’re mission-driven, passionate, and we believe in the power of kindness. Also, there’s a good chance you’ll spend your day surrounded by adorable animals—it doesn’t get much better than that.
• We believe people are good and will make the best decisions for animals when treated with understanding and given the right resources. You’ll be part of that mission!
• Excellent benefits including extremely generous PTO for full-time employees (like 30 days in your second year of full-time employment, 35 days in your third year)!

Requirements:

• Must be at least 18 years of age.
• Bilingual English/Spanish (fluent writing/speaking)
• Strong knowledge of basic domestic animal care and humane handling.
• Proficiency in Microsoft Office/Google Workspace.
• A passion for animal welfare and a soft spot for wet noses and wagging tails.

Come be part of an organization that’s committed to making a difference in the lives of animals and the community!

Interested in applying? Please attach your resume at the bottom of this page. Please also include a cover letter with your application. We’d love to hear why Dakin is the right fit for you and how your qualifications align with the role!

Pay: $17.00/hour

Sign-On Bonus!

Bilingual English/Spanish candidates who apply to Dakin will receive a $500 bonus if they are hired and after they successfully reach 90 days of employment. Bilingual candidates must be fluent in both written and verbal communication to qualify for this bonus.

Dakin Humane Society is looking for a Community Resource Coordinator! Someone who understands that helping pets means helping people, that trust is built through connection, and that sometimes the most important meetings happen within the neighborhoods we serve.

This job is about connecting people, programs, and partners, working side by side with community organizations, local leaders, and Dakin’s internal teams to make sure our services are accessible, relevant, and reaching the people and pets who need them most.

If you’re bilingual (English/Spanish), people-smart, animal-comfortable, data-capable, and can switch from heartfelt conversation to spreadsheet without breaking a sweat, keep reading!

Your Mission (Should you choose to accept it):

• Build strong relationships with community organizations, social service partners, and local leaders.

• Collaborate with Dakin staff to bring clinics, resources, and outreach into the community.

• Listen to pet owners, collect feedback, and help remove barriers to care.

• Recruit and support community outreach volunteers.

• Track data, spot trends, and help us do better next time.

• Step in calmly for the occasional complex or emotional situation.

• Represent Dakin with professionalism, kindness, and patience (even when things get a little chaotic).

You’ll Fit Right In If You:

• Are fluent in English and Spanish (reading, speaking, and writing)

• Like people, animals, and solving problems (sometimes all at once).

• Can juggle multiple projects without dropping the ball…or the dog food.

• Are collaborative, flexible, and steady under pressure.

• Are comfortable with animals, computers, and real-world messiness.

• Experience with cats and dogs is a plus. A sense of humor helps a lot.

Schedule: Full-time Monday - Friday (Evening hours and weekend days on occasion).

Pay: Starting at $20.00/hour

Sign-On Bonus!

Bilingual English/Spanish candidates who apply to Dakin will receive a $500 bonus if they are hired and after they successfully reach 90 days of employment. Bilingual candidates must be fluent in both written and verbal communication to qualify for this bonus.